Welcome to Celsia Organic
Shipping & Return Policy for Celsia Organic:
Effective from January, 2022
1. Processing Time: Orders placed on our website, www.celsiaorganic.com, will be processed within 1-2 business days.
2. Shipping Time: Once your order has been processed, it will be shipped within 5-7 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances, such as weather conditions or holidays.
3. Shipping Method: We use reliable and reputable shipping carriers to ensure the safe and timely delivery of your order. The shipping method will be selected based on your location and the size and weight of the package.
4. Shipping Charges: Shipping charges will be calculated based on the total weight of your order and your shipping address. The exact shipping charges will be displayed during the checkout process before you confirm your order.
5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package online.
6. International Shipping: Currently, we only offer shipping within the domestic region. We do not provide international shipping services.
1. Exchange and Return Policy: Please note that all sales are final. We do not accept returns or exchanges on any products unless they are received in a damaged or defective condition.
2. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team at email@example.com within 48 hours of receiving the package. To assist you further, please include your order number, a description of the issue, and any relevant photographs. We will gladly assist you in resolving the issue.
3. Refunds: In the case of a damaged or defective item, we will review your request and, if approved, initiate a refund for the full amount of the product. Please note that the refund will be processed using the original payment method used during the purchase.
4. Return Shipping: If a return is authorized for a damaged or defective item, we will provide you with a return shipping label. Please ensure that the item is securely packaged to avoid any further damage during transit.
5. Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened or used products, including skincare, body care, and cosmetic items.
6. Communication: We are committed to providing excellent customer service. If you have any questions or concerns regarding our Shipping & Return Policy, please reach out to our customer support team at firstname.lastname@example.org. We will be more than happy to assist you.
Please review our Shipping & Return Policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined above.