Shipping, Return & Refund Policy

Shipping, Return & Refund Policy

Effective from January 2022

Name: Celsia Organic
Website: www.celsiaorganic.com
Email Contact: contact@celsiaorganic.com

Shipping Policy:

1. Orders will be processed and shipped within 7 business days from the date of purchase, excluding weekends and holidays.
2. We offer shipping services within [insert your country/region].
3. Shipping fees will be calculated at the checkout based on the destination and weight of the package.
4. Customers will receive a shipping confirmation email with tracking information once the order has been shipped.
5. Celsia Organic is not responsible for any delays in shipping that may occur due to unforeseen circumstances or issues with the shipping carrier.

Return Policy:

1. At Celsia Organic, we strive to provide the best quality products and ensure customer satisfaction. However, we do not accept returns or exchanges on any purchases.
2. We encourage customers to carefully review their orders before making a purchase decision.
3. In the event that you receive a damaged or defective item, please contact us at contact@celsiaorganic.com within 48 hours of receiving the product. We will work with you to resolve the issue.

Refund Policy:

1. We do not offer refunds on any purchases unless the product is damaged or defective.
2. If you receive a damaged or defective item, please contact us at contact@celsiaorganic.com within 48 hours of receiving the product, providing detailed information and photographic evidence of the issue.
3. We will review your request and, if approved, initiate the refund process.
4. Refunds will be issued in the original form of payment used for the purchase.
5. Please note that it may take up to [insert number of days] for the refunded amount to reflect in your account, depending on your bank or payment provider.

Cancellation Policy:

1. Orders cannot be canceled once they have been placed and processed.
2. If you wish to make any changes to your order, please contact us at contact@celsiaorganic.com as soon as possible, and we will do our best to accommodate your request.

Contact Us:
If you have any further questions or need assistance, please feel free to contact us via email at contact@celsiaorganic.com. We are here to help!

Please note that this shipping, return, and refund policy is effective from January 2022 and is subject to change. Any updates or modifications to the policy will be communicated on our website www.celsiaorganic.com.